Refund policy

RETURNS

If you purchased a product directly from our online store and aren’t satisfied for any reason, simply return it to us unused within 30 days and we’ll issue you a refund for the product (excluded shipping costs).

IMPORTANT: please always send the products back in a way giving the possibility for the package to be tracked! We can not accept responsibility for packages sent without tracking options. In every case, before making the return, please write us an email explaining the reason for the return and your further requirements regarding the product exchange or refund.

Please note, that all discounted items are final sale and not eligible for a return or exchange.

Return shipping costs are the responsibility of the customer, unless the product was damaged/defective when receiving it.

As soon as the returned item arrives back to us, we will either refund the costs or inform you about the delivery time of the exchange product depending on your preferences.

If you wish to exchange the item for another product, which has a difference in price, we will send you a new invoice of the balanced payment right after the item is returned.

Please contact us at info@touchmenotclothing.com or use the form below!